• Install and configure computer systems remotely
• Monitor and service computer systems and networks
• Diagnose and troubleshoot computers, devices, network problems and software faults
• Promptly answer support related emails, phone calls and other electronic communications
• Support new applications and setting up of new users.
• 'How to' support for standard applications
• Establish positive relationships with customers

• Interest in technology
• Windows 7/Vista/Windows XP/Mac
• Great reading and writing in English
• Good English speaking
• Logical problem solver
• Ability to think before acting
• Ability to follow procedures
• Ability to listen to customers
• Ability to work under pressure
• Ability to do more than one thing at a time
• Excellent customer service skills
• Ability to research and find solutions to problems that have not been encountered before
• Team worker
• Organized and committed.

Testimonials

Your computer's security is so critical that Support Misr includes a premium suite of scurity software within the subscription price.

During your quarterly computer health check, Support Misr ensures all relevant security updates have been correctly installed.

Support Misr supports all commonly used software including Microsoft Office, Google applications, Open Office, Adobe, iTunes and many more.

Support Misr provides remote and onsite support for all your computer hardware and peripheries including printers, modems, routers and digital cameras.